SHIPPING AT A GLANCE
Proposed order preparation: 1–3 business days after payment confirmation. This is separate from carrier transit time. Business days generally exclude weekends and relevant holidays.
ESTIMATED TRANSIT AFTER DISPATCH
United States: 7–18 business days. United Kingdom, Canada and Australia: 7–18 business days. Europe: 10–21 business days. Other supported destinations: 10–28 business days. These are planning estimates, not guaranteed arrival dates.
COSTS AND DESTINATIONS
Available shipping destinations and the actual shipping charge are shown at checkout. Any free-shipping offer must appear before payment. A destination may be unavailable because of carrier or product restrictions.
CUSTOMS AND IMPORT CHARGES
Cross-border shipments may be assessed duties, taxes or clearance charges. Unless checkout expressly states that they are prepaid, the recipient may be responsible for these charges. Local customs processing can extend delivery times.
TRACKING AND SPLIT PARCELS
A dispatch email may contain a tracking number. Carrier scans can take 24–72 hours to appear. Items in one order may arrive separately if dispatched from different facilities; we will provide available tracking details.
ADDRESS ERRORS, DELAYS AND LOST PACKAGES
Please check your delivery details before ordering. Contact support promptly if a correction is needed; changes after dispatch cannot be guaranteed. If a parcel is overdue, missing, or marked delivered but not received, email us so we can investigate with the carrier. Confirmed loss before delivery will be resolved through replacement or refund as appropriate under applicable law.
ONE MORE THING
For time-sensitive occasions, contact us before ordering if you need clarification on an estimated delivery window.
SHIPPING QUESTIONS
Contact info@zovinkel.store with the order number, destination country and tracking number if available.